Frequently Asked Questions

Your booking is confirmed after you accept the quote and receive confirmation that a driver has been assigned. You can read more about how we prepare bookings on our Services page.

Please book at least 3 hours before pickup. Pre-booking is strongly recommended for early airport transfers, group travel, and bookings requiring child seats.

If you provide a flight number, we can check flight information and plan the pickup accordingly. Please make sure your flight details are accurate when booking. Visit our Airport Transfers page for more pickup details.

We accept cash payments and company account bookings where available. Payment method is selected during the booking request. For business travel, see our Corporate Travel page.

Yes. Child seats are available on request and must be selected during booking. Visit our Child Seats & Safety page for more details.

Luggage capacity depends on the selected vehicle. Please enter checked luggage, hand carry, oversized luggage, and any special items in the booking form so we can quote the right vehicle. Our Services page includes vehicle planning guidance.

Please select oversized luggage in the form and describe the item. Extra-large items may require a larger vehicle or another vehicle. If you are planning a group, airport, or regional trip, start with our Services page or contact us before booking.

Cancellation and refund rules are listed in our Terms & Conditions. No-shows may be charged the full fare.

You can contact us through the Contact page or call us at +64 21 100 5228.