Frequently Asked Questions

Use our online booking form, or contact us directly by phone or email. Once we receive your details, we review the booking and send you a fare quote.
Your booking is confirmed after you accept the quote and receive confirmation that a driver has been assigned.
Please book at least 3 hours before pickup. Pre-booking is strongly recommended for early airport transfers, group travel, and bookings requiring child seats.
If you provide a flight number, we can check flight information and plan the pickup accordingly. Please make sure your flight details are accurate when booking.
We accept cash payments and company account bookings where available. Payment method is selected during the booking request.
Yes. Child seats are available on request and must be selected during booking. Visit our Child Seats & Safety page for more details.
Luggage capacity depends on the selected vehicle. Please enter checked luggage, hand carry, oversized luggage, and any special items in the booking form so we can quote the right vehicle.
Please select oversized luggage in the form and describe the item. Extra-large items may require a larger vehicle or another vehicle.
Cancellation and refund rules are listed in our Terms & Conditions. No-shows may be charged the full fare.
You can contact us through the Contact page or call us at +64 21 100 5228.