Effective Date: 01 January 2026
The Company
Refers to GlenEden Taxi, its drivers, employees, agents, and subcontractors.
The Customer (or "You")
Refers to the person or entity booking or using the service.
Service
Refers to all transport services including airport transfers, private rides, and corporate travel.
Booking
Refers to a confirmed reservation for a specific date, time, and route.
Bookings can be made via our website, phone, or email.
A booking is only confirmed once a confirmation email or message is received.
The customer is responsible for ensuring all booking details are accurate, including:
We are not responsible for issues caused by incorrect information.
Pre-booking is strongly recommended, especially for early airport transfers.
All rides are quoted on a fixed-fare basis unless otherwise stated.
Prices include:
Prices may exclude:
Route changes or extra stops may result in additional charges.
No-show: Full fare is charged.
If we cancel due to unforeseen issues, a full refund will be provided.
Airport pickups: 30 minutes free after landing.
Additional waiting may be charged.
Non-airport pickups: 15-minute grace period.
Customers must book a suitable vehicle:
Excess luggage may require another vehicle.
Child seats are available upon request.
They must be requested during booking.
For full details, visit: Child Seats & Safety
Drivers may refuse service if passengers are unsafe or abusive.
No smoking or alcohol consumption is allowed in vehicles.
Cleaning / Soiling Fee: $250 may apply if required.
We are not responsible for delays caused by:
We are not liable for missed flights due to delays or poor booking timing.
All services are governed by New Zealand law.
Need more information?
View Child Seat Information